Question 1

What is the enrollment procedure?

Accepted Answer

1. Provider receives completed application
2. Schedule Meet & Greet Tour
3. Two-week trial spot offered, and payment made for two weeks of care
4. Submit all required documents for two-week trial care
    • Handbook signed along with all sections initialed
    • Physical Form 14 to include up to date immunization records
       5.   Begin two-week trial
       6.   Two-week trial follow-up review meeting is set up with Responsible party Parent(s) and/or Guardian(s) and the child where a part-time or full-time spot is offered, and yearly contract is signed.

Question 2

What is the trial enrollment period?

Accepted Answer

To ensure your child and Aunty Ana’s House are the right fit for each other, we enforce a trial enrollment period of 2 weeks. This is not only to help our potential new families feel comfortable, but also our current staff. If the parent(s) and/or guardian(s) is/are unsatisfied with our care, a refund for any pre-paid days remaining in the trial period will be issued. If at any time, Aunty Ana’s House or any of its representatives determines a child is not a right fit for our program, the responsible party will be notified as soon as possible and a refund for any pre-paid days remaining in the trial period will be issued.

Question 3

Tuition & Fees

Accepted Answer

Full-Time Rates (6am-5pm):
 • Infants (2mo-18mo) ……………………….……………………………$1200 per month
 • Toddler/Preschool (+18mo-5yrs) ……………………………………$1000 per month

Part-Time Rates (6am-12pm or 12pm-5pm):
 • Infants (2mo-18mo) ……………………….……………………………$1000 per month
 • Toddler/Preschool (+18mo-5yrs) ………………………………………$800 per month

Drop-In Daily Rates (scheduled at least 24hrs in advance)
 • Infants (2mo-18mo) ……………………….………………………………$65 per day
 • Toddler/Preschool (+18mo-5yrs) ……………………………………$55 per day
 
Early Drop-Off and Late Pick-Up Care:
 • Pre-Scheduled Monthly Rate: $150/mo. for every hour of extended stay
 • Pre-Scheduled Hourly Rate - (scheduled at least 24hrs in advance): $10/hr.
 • Last Minute Hourly Rate - (AAH notified later than 24hrs in advance): $20/hr.
 
Late Pick-up Fee:
 • There is a 15-minute grace period provided for pick up after the close of normal hours.
 • AAH clocks are set with the Official time recording and time disputes will not be tolerated.
 • $20/hr. will be assessed and added to next month’s fees if notice was not provided at least 24 hours in advance.
 • Late Payment balances are due before the next month or the child will not be eligible to be accepted for care starting the FIRST day of the following month.
 
Annual Supplies Fee:
 • There will be an annual $200 supply fee per child for the purposes of purchasing supplies such as art supplies, paper towels, misc. supplies for playtime, etc. (Invoice Due Date of August 1st)

Question 4

Payment Schedule

Accepted Answer

Monthly Payment On Time:
 • Payment due in advance: Before 12AM on the FIRST day of the of Month.
 • If the FIRST day of the month lands on the weekend or holiday, payment is due no later than the previous business day.
 
Acceptable Payment Type(s):
 • Payments accepted : Cash (or Venmo), Check, All major credit cards, & Subsidies.
 • Recurring Automatic Payments will be available for ACH & Credit Card payments.

Late Payments:
 • A daily late payment fee of $30/day will be assessed to the child’s account.
 • If an account has not been paid in full by the THIRD day of the month, the child will not be eligible to be accepted for care.
 • If an account is not paid in full by the last calendar day of the month, termination will take place, the family will be placed on the AAH care ineligibility list along with being reported to the Department of Human Services.
 • If the account is not paid in full within 30 days after termination, the account will be sent to a collections agency and the responsible person(s) will be responsible to pay for the account balance, along with any fees incurred by the collection agency.
 
Returned Checks:
 • If a check is returned, a $30 fee will be assessed to the child’s account
 • After the first bounced check, checks will no longer be acceptable form of payment and the responsible party must make arrangements to pay with one or more of the other forms stated in the “Payments” section above.
 
Refund Policy:
 • There will be no refunds due to child’s illness, parent/family vacation, or any other reasons on the part of the family. Fees are a flat rate, with the only reason for prorated refund of fees is in the case the provider has an unexpected extension of vacation, sick or family time off.

Enrollment

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Enrollment

Learn More About Our Enrollment Process